Here you will find a collection of useful documents should you ever require them. If there is anything that is not here you would like to request then find all our contact details here.
Tenants Handbook
| Document name | Link |
|---|---|
| Social Rented Tenants Handbook | Download |
| Mid Market Rent Tenants Handbook | Download |
| Retirement Housing Tenants Handbook | Download |
Freedom of Information
| Document name | Link |
|---|---|
| Guide to Information 2021 | Download |
| Freedom of Information Policy 2019 | Download |
| Freedom of Information Request Fom | Download |
| Subject Access Request Form | Download |
| Privacy Notice | Download |
Leaflets
| Document name | Link |
|---|---|
| Advice for Family and Next of Kin | Download |
| Alterations & Improvements Application | Download |
| Anti-Social Behaviour Contacts | Download |
| Becoming a Member | Download |
| Code of Conduct - Covid | Download |
| Code of Conduct | Download |
| Cold Weather Advice | Download |
| Complaints Procedure | Download |
| Contents Insurance | Download |
| Court Action | Download |
| Customer Engagement Strategy | Download |
| Customer Service Standards | Download |
| Dealing with Anti-Social Behaviour | Download |
| Ending your Tenancy | Download |
| Exit standard | Download |
| FAQ Service Charges | Download |
| Fire Safety Advice | Download |
| Guidance on Repairs Service | Download |
| Housing Stock Guide | Download |
| Housing Stock Map | Download |
| Independent Advice Agencies | Download |
| Internet Payment | Download |
| Legionella | Download |
| Letting Standard | Download |
| Medical Adaptions | Download |
| Money Management and Debt | Download |
| Moving to a Bigger Home | Download |
| Procurement Information | Download |
| Pets Policy | Download |
| Recycling Leaflet CEC Communal Collections 2018 | Download |
| Recycling Leaflet CEC Kerbside Collections 2018 | Download |
| Rent Arrears | Download |
| Right to Repair | Download |
| SHR Significant Performance Failure Leaflet | Download |
| Special Considerations Form | Download |
| Summary of Changes to Housing Scotland Act | Download |
| Tenant Repairs Responsibilities | Download |
| Universal Credit | Download |
Complaints
| Document name | Link |
|---|---|
| Complaints - Introduction and Overview | Download |
| Complaints - When to use the Procedure | Download |
| Complaints Handling Process | Download |
| Complaints Governance | Download |
Reports
| Document name | Link |
|---|---|
| Audited Accounts 2020 | Download |
| Annual Review 2020 | Download |
| Annual Report on the Charter 2020 | Download |
| SHR Engagement Plan April 2019 | Download |
| Scottish Housing Regulator Landlord Report 2018/19 | Download |
Policies / Procedures
| Document name | Link |
|---|---|
| Allocations Policy | Download |
| Allocations Policy Summary | Download |
| Adult and Child Protection Policy | Download |
| Anti-Social Behaviour & Neighbour Disputes | Download |
| Arrears Policy | Download |
| Code of Conduct | Download |
| Compensation Policy | Download |
| Compensation for Improvements | Download |
| Consultation Guidelines | Download |
| Customer Engagement Strategy | Download |
| Document Retention Policy | Download |
| Decant Procedures | Download |
| Emergency Repairs Categories | Download |
| Equalities Policy | Download |
| Estate Management Policy | Download |
| Evictions Policy | Download |
| EVH Terms & Conditions | Download |
| Health & Safety Policy | Download |
| Membership Policy | Download |
| Pets Policy | Download |
| Policy on Tenants Alterations & Improvements | Download |
| Privacy Policy | Download |
| Procurement Policy | Download |
| Property Standard Policy | Download |
| Rechargable Repairs Policy | Download |
| Rent & Service Charge Policy | Download |
| Rent Collection & Arrears Policy | Download |
| Right to Repair Policy | Download |
| Risk Management Strategy | Download |
| Services To Owners | Download |
| Standard Charges | Download |
| Successions, Transfers & Assignations | Download |
| Tackling Domestic Abuse | Download |
| Tenants Allowances | Download |
| Tree Management Policy | Download |
| Void Policy | Download |
Newsletters
| Document name | Link |
|---|---|
| Spring Newsletter 2021 | Download |
| Owners Newsletter March 2021 | Download |
| Winter Newsletter 2020 | Download |
| Autumn Newsletter 2020 | Download |
| Summer Newsletter 2020 | Download |
| Spring Newsletter 2020 | Download |
| Owners Newsletter September 2019 | Download |
Governance
| Document name | Link |
|---|---|
| Asset Management Strategy | Download |
| Assurance Statement 2020 | Download |
| Board Meeting Minutes January 2021 | Download |
| Board Meeting Minutes November 2020 | Download |
| Board Meeting Minutes October 2020 | Download |
| Board Meeting Minutes August 2020 | Download |
| Board Meeting Minutes June 2020 | Download |
| Board Meeting Minutes May 2020 | Download |
| Board Meeting Minutes April 2020 | Download |
| Strategic Plan 2019 - 22 | Download |
| Financial Regulations | Download |
| Governing Body Code of Conduct | Download |
| Staff Code of Conduct | Download |
| Internal Management Plan 2017-2019 | Download |
| Staff Structure February 2021 | Download |
| Standing Orders | Download |
| Entitlements, Payments and Benefits | Download |
| Rules of the Association | Download |
| Whistleblowing Policy | Download |
Audit Committee Minutes
| Document name | Link |
|---|---|
| Audit Committee Minutes January 2021 | Download |
| Audit Committee Minutes November 2020 | Download |
| Audit Committee Minutes October 2020 | Download |
| Audit Committee Minutes June 2020 | Download |
| Audit Committee Minutes May 2020 | Download |
| Audit Committee Minutes January 2020 | Download |
| Audit Committee Minutes June 2019 | Download |