Here you will find a collection of useful documents should you ever require them. If there is anything that is not here you would like to request then find all our contact details here.
Tenants Handbook
| Document name | Link |
|---|---|
| Social Rented Tenants Handbook | Download |
| Mid Market Rent Tenants Handbook | Download |
| Retirement Housing Tenants Handbook | Download |
Leaflets
| Document name | Link |
|---|---|
| Advice for Family and Next of Kin | Download |
| Alterations & Improvements Application | Download |
| Anti-Social Behaviour Contacts | Download |
| Cold Weather Advice | Download |
| Complaints Procedure | Download |
| Contents Insurance | Download |
| Court Action | Download |
| Customer Engagement Review Leaflet September 2019 | Download |
| Dealing with Anti-Social Behaviour | Download |
| Ending your Tenancy | Download |
| FAQ Service Charges | Download |
| Fire Safety Advice | Download |
| Guidance on Repairs Service | Download |
| Housing Stock Guide | Download |
| Independent Advice Agencies | Download |
| Internet Payment | Download |
| Legionella | Download |
| Medical Adaptions | Download |
| Money Management and Debt | Download |
| Procurement Information | Download |
| Property Standard | Download |
| Recycling Leaflet CEC Communal Collections 2018 | Download |
| Recycling Leaflet CEC Kerbside Collections 2018 | Download |
| Rent Arrears | Download |
| Right to Repair | Download |
| Special Considerations Form | Download |
| Summary of Changes to Housing Scotland Act | Download |
| Customer Service Standards | Download |
| Tenant Repairs Responsibilities | Download |
Reports
| Document name | Link |
|---|---|
| Audited Accounts 2019 | Download |
| Audited Accounts 2018 | Download |
| Audited Accounts 2017 | Download |
| Audited Accounts 2016 | Download |
| Annual Report on the Charter 2016 | Download |
| Annual Review 2018-2019 | Download |
| Annual Review 2017-2018 | Download |
| Annual Review 2015-2016 | Download |
| Annual Report on the Charter 2019 | Download |
| Annual Report on the Charter 2015 | Download |
| Annual Report 2014 | Download |
| Annual Report 2013 | Download |
| SHR Engagement Plan April 2019 | Download |
| Regulatory Risk Assessment 2018/19 | Download |
| Scottish Housing Regulator Landlord Report 15/16 | Download |
| Scottish Housing Regulator Landlord Report 16/17 | Download |
| Scottish Housing Regulator Landlord Report 17/18 | Download |
| Manor Estates Report on the Charter 2017 | Download |
Newsletters
| Document name | Link |
|---|---|
| Summer Newsletter 2019 | Download |
| Spring Newsletter 2019 | Download |
| Winter Newsletter 2018 | Download |
| Autumn Newsletter 2018 | Download |
| Summer Newsletter 2018 | Download |
| Leith Local Newsletter Summer 2018 | Download |
| Owners Newsletter September 2019 | Download |
| Owners Newsletter Summer 2018 | Download |
| Muihouse & Telford Local Newsletter Spring 2018 | Download |
| Niddrie Local Newsletter Summer 2019 | Download |
| Niddrie Local Newsletter December 2017 | Download |
Policies / Procedures
| Document name | Link |
|---|---|
| Allocations Policy | Download |
| Anti-Social Behaviour & Neighbour Disputes | Download |
| Arrears Policy | Download |
| Code of Conduct | Download |
| Compensation for Improvements | Download |
| Document Retention Policy | Download |
| Emergency Repairs Categories | Download |
| Estate Management Policy | Download |
| Evictions Policy | Download |
| Health & Safety Policy | Download |
| Membership Policy | Download |
| Pets Policy | Download |
| Policy on Tenants Alterations & Improvements | Download |
| Privacy Policy | Download |
| Procurement Strategy | Download |
| Property Standard Policy | Download |
| Rechargable Repairs Policy | Download |
| Rent & Service Charge Policy | Download |
| Rent Collection & Arrears Policy | Download |
| Right to Repair Policy | Download |
| Services To Owners | Download |
| Standard Charges | Download |
| Successions, Transfers & Assignations | Download |
| Tenants Allowances | Download |
| Tenant Participation Framework | Download |
| Void Policy | Download |
Governance
| Document name | Link |
|---|---|
| Board Meeting Minutes May 2019 | Download |
| Board Meeting Minutes April 2019 | Download |
| Board Meeting Minutes March 2019 | Download |
| Board Meeting Minutes January 2019 | Download |
| Board Meeting Minutes November 2018 | Download |
| Board Meeting Minutes October 2018 | Download |
| Board Meeting Minutes September 2018 | Download |
| Board Meeting Minutes August 2018 | Download |
| Board Meeting Minutes June 2018 | Download |
| Board Meeting Minutes May 2018 | Download |
| Board Meeting Minutes April 2018 | Download |
| Board Meeting Minutes March 2018 | Download |
| Board Meeting Minutes January 2018 | Download |
| Board Meeting Minutes November 2017 | Download |
| Board Meeting Minutes October 2017 | Download |
| Management Committee Meeting Minutes September 2017 | Download |
| Management Committee Meeting Minutes August 2017 | Download |
| Management Committee Meeting Minutes June 2017 | Download |
| Management Committee Meeting Minutes May 2017 | Download |
| Management Committee Meeting Minutes April 2017 | Download |
| Management Committee Meeting Minutes March 2017 | Download |
| Corporate Plan 2019 - 22 | Download |
| Governing Body Code of Conduct | Download |
| Staff Code of Conduct | Download |
| Internal Management Plan 2017-2019 | Download |
| Staff Structure 2018 | Download |
| Standing Orders | Download |
| Entitlements, Payments and Benefits | Download |
| Rules of the Association | Download |
| SHR Significant Performance Failure Form | Download |