Here you will find a collection of useful documents should you ever require them. If there is anything that is not here you would like to request then find all our contact details here.
Tenants Handbooks
Document name | Link |
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Social Rented Tenants Handbook | Download |
Mid Market Rent Tenants Handbook | Download |
Retirement Housing Tenants Handbook | Download |
GDPR and Freedom of Information
Document name | Link |
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Guide to Information 2021 | Download |
Freedom of Information Policy 2019 | Download |
Freedom of Information Request Fom | Download |
Subject Access Request Form | Download |
MEHA Board Member Privacy Notice | Download |
MEHA Employee Privacy Notice | Download |
MEHA Factoring Customer Privacy Notice | Download |
MEHA Share Holder - Member Privacy Notice | Download |
MEHA Tenant Privacy Notice | Download |
MEHA Website Privacy Notice | Download |
MEAL Board Member Privacy Notice | Download |
MEAL Factoring Customer Privacy Notice | Download |
MEAL Tenant Privacy Notice | Download |
Leaflets
Document name | Link |
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Advice for Family and Next of Kin | Download |
Alterations & Improvements Application | Download |
Allpay - How to sign up | Download |
Becoming a Member | Download |
Code of Conduct - Covid | Download |
Code of Conduct | Download |
Complaints Procedure | Download |
Community Fund Leaflet | Download |
Condensation Leaflet | Download |
Court Action | Download |
Customer Service Standards | Download |
Dealing with Anti-Social Behaviour | Download |
Ending your Tenancy | Download |
Exit standard | Download |
FAQ Service Charges | Download |
Fire Safety Advice | Download |
Guidance on Repairs Service | Download |
Housing Stock Guide | Download |
Housing Stock Map | Download |
How to Apply for Housing | Download |
Independent Advice Agencies | Download |
Internet Payment | Download |
Legionella | Download |
Letting Standard | Download |
Lets be Waste Wise | Download |
Medical Adaptions | Download |
Money Management and Debt | Download |
Moving to a Bigger Home | Download |
Novus | Download |
Phone Payments | Download |
Property Exit Standard | Download |
Pets Policy | Download |
Recycling Leaflet CEC Communal Collections 2018 | Download |
Recycling Leaflet CEC Kerbside Collections 2018 | Download |
Relationship Breakdown | Download |
Rent Arrears | Download |
Repairs and Emergencies | Download |
Repair Categories | Download |
Right to Repair | Download |
SHR Significant Performance Failure Leaflet | Download |
Special Considerations Form | Download |
Summary of Changes to Housing Scotland Act | Download |
Universal Credit | Download |
Owners Publications
Document name | Link |
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Code of Conduct | Download |
Owners Safety Newsletter January 2024 | Download |
Owners Newsletter June 2023 | Download |
Owners Newsletter 2021 | Download |
Revised Data Protection Procedures for Owners Invoices | Download |
Services to Owners Policy | Download |
Written Statement of Services - MEHA | Download |
Written Statement of Services - MEAL | Download |
Housing Application Guides
Document name | Link |
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Guide on Applying for Social Housing | Download |
Guide on Waiting Times | Download |
Homeless Priority Guide | Download |
Gold Priority Guide | Download |
Complaints
Document name | Link |
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Complaints Handling Procedure | Download |
Reports
Document name | Link |
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Audited Accounts 2023 | Download |
Audited Accounts 2022 | Download |
Audited Accounts 2021 | Download |
MEAL Audited Accounts 2021 | Download |
Manor Estates Procurement Report 2021-2022 | Download |
SHR Engagement Plan March 2021 | Download |
Scottish Housing Regulator Landlord Report 2018/19 | Download |
Policies / Procedures
Document name | Link |
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Adult and Child Protection Policy | Download |
Allocations Policy | Download |
Allocations Policy Summary | Download |
Alterations and Improvements Policy | Download |
Anti-Social Behaviour Policy | Download |
Asbestos Management Policy | Download |
Arrears Policy | Download |
Code of Conduct | Download |
Compensation Policy | Download |
Compensation for Improvements | Download |
Consultation Guidelines | Download |
Customer Engagement Strategy | Download |
Damp and Mould Policy | Download |
Data Protection Policy | Download |
Document Retention Policy | Download |
Decant Procedures | Download |
EICR No Access Policy | Download |
Emergency Repairs Categories | Download |
Energy Efficiency Strategy | Download |
Equality and Diversity Policy | Download |
Estate Management Policy | Download |
Evictions Policy | Download |
EVH Terms & Conditions | Download |
Fire Detection Systems No Access Policy | Download |
Health & Safety Policy | Download |
ICT Security Policy 2024 | Download |
Membership Policy | Download |
Personal Relationships Policy | Download |
Pets Policy | Download |
Policy on Tenants Alterations & Improvements | Download |
Privacy Policy | Download |
Preventing Bribery and Fraud Policy | Download |
Preventing Bribery and Fraud Policy Summary | Download |
Procurement Policy | Download |
Procurement Strategy 2020-2023 | Download |
Property Standard Policy | Download |
Rechargable Repairs Policy | Download |
Rent & Service Charge Policy | Download |
Rent Collection & Arrears Policy | Download |
Rent Review 2022/23 | Download |
Revised Data Protection Procedures for Owners Invoices | Download |
Right to Repair Policy | Download |
Risk Management Strategy | Download |
Standard Charges | Download |
Successions, Transfers & Assignations | Download |
Tackling Domestic Abuse | Download |
Tenants Allowances | Download |
Tenant Alterations | Download |
Tenancy Sustainment Policy | Download |
Tenant and Resident Safety Strategy | Download |
Treasury Management Policy | Download |
Tree Management Policy | Download |
Void Policy | Download |
Governance
Document name | Link |
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Asset Management Strategy | Download |
Assurance Statement 2023 | Download |
Board Meeting Minutes January 2024 | Download |
Board Meeting Minutes November 2023 | Download |
Board Meeting Minutes October 2023 | Download |
Board Meeting Minutes August 2023 | Download |
Board Meeting Minutes June 2023 | Download |
Board Meeting Minutes May 2023 | Download |
Board Meeting Minutes April 2023 | Download |
Board Meeting Minutes February 2023 | Download |
Board Meeting Minutes January 2023 | Download |
MEAL Board Meeting Minutes September 2021 | Download |
Board Succession Planning & Recruitment Policy | Download |
Engagement Plan 2023 | Download |
Entitlements, Payments and Benefits | Download |
Financial Regulations | Download |
Governing Body Code of Conduct | Download |
Staff Code of Conduct | Download |
Staff Structure February 2024 | Download |
Standing Orders | Download |
Strategic Plan 2022 - 2027 | Download |
Rules of the Association | Download |
Whistleblowing Policy | Download |
Newsletters
Document name | Link |
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Sandilands Residents Newsletters Summer 2023 | Download |
Sandilands Residents Newsletter Spring 2023 | Download |
Queensferry Newsletter Summer 2023 | Download |
Niddrie Local Newsletter October 2022 | Download |
North Edinburgh Newsletter October 2022 | Download |
Summer Newsletter 2023 | Download |
Spring Newsletter 2023 | Download |
Winter Newsletter 2022 | Download |
Autumn Newsletter 2022 | Download |
Summer Newsletter 2022 | Download |
Spring Newsletters 2022 | Download |
Audit Committee Minutes
Document name | Link |
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Audit Committee Minutes June 2021 | Download |
Audit Committee Minutes February 2021 | Download |
Audit Committee Minutes January 2021 | Download |
Audit Committee Minutes November 2020 | Download |
Audit Committee Minutes October 2020 | Download |
Audit Committee Minutes June 2020 | Download |
Audit Committee Minutes May 2020 | Download |
Audit Committee Minutes January 2020 | Download |
Audit Committee Minutes June 2019 | Download |