Below you’ll find answers to the questions we get asked the most.
Annually or Half yearly – if you have any further queries contact us
The Factoring Charge covers the cost to the Association of:
- Identifying all work required to common areas in the estate – usually by regular site visits by our Technical Services or Housing Management staff.
- Works undertaken generally cover landscape maintenance or day to day repairs to footpaths, fencing and boundary walls.
- Dealing with specific queries raised from residents about the nature or standard of the works, and their accounts.
- Processing and payment of works contractors invoices including a share of any external consultants fees where they have been involved in the preparation or management of contracts.
- Arrangement of building insurance cover.
- Calculating each householder’s share of the cost of the works carried out.
- Raising and issuing invoices to each owner.
- Providing regular information updates detailing the works we carry out on your behalf.
- Processing payments received from householders and setting payment arrangements where appropriate.
- Debt collection action against non- payers – letters, visits and debt collection agency.
- Arrangement of tendering, including working with an approved list of Contractors, to achieve value for money and to safeguard householders’ interests.
The cost of administering these services on the estates is additional to the actual cost of the work carried out.
Invoices for factoring charges are issued twice annually – usually in June and November.
Manor Estates has a buildings insurance policy in place which covers our tenants’ homes and all the flatted properties included in our factoring service. The policy is renewed 31st March annually and each owner’s premium is collected through invoices issued twice each year.
A separate cover note is issued to each flat owner detailing the insured reinstatement value of their property and the premium to pay. This policy is for buildings insurance only and flat owners and tenants are responsible for arranging their own contents insurance.
The contact telephone numbers for our insurance broker are:
Arthur J Gallacher Housing
27-30 Railway Street
For making a claim please contact Laura Phillips Claim Manager on 01245 341 213
Ways to Pay your Factoring Bill
Online – by debit or credit card
The easiest way to pay your factoring bill is online by debit or credit card. This only takes a few minutes and can be done here. Please ensure you include your account reference number under ‘Information Required’.
Phone – by debit or credit card
We’ve recently introduced a new automated phone payment service, which allows you to make payments by phone 24 hours a day, 365 days a year. If you would like to start using this service, please contact us so that we can issue you with your 19 digit AllPay Payment Reference Number.
You’ll then be able to make payments by calling AllPay on 0330 041 6497 and entering your Payment Reference Number followed by the amount you’d like to pay and your debit or credit card details.
You can set up regular payments by Direct Debit to cover this and future bills. Please call us on 0800 093 8823 to arrange this, ensuring you have your bank sort code and account numbers to hand.
Standing Order or Bank Transfer
You can make payments to our bank account by standing order or bank transfer. Please ensure you use your account reference number as the reference for these payments. Payments should be made to;
Sort Code: 83-06-08
At a Bank
Payments can be made at any branch of the Royal Bank of Scotland, using the Giroslip at the bottom of your invoice. Other banks are likely to charge a fee.
Please be aware that there is likely to be a delay in payments by cheque being processed at the moment whilst staff are working from home. Where possible, we would ask you to use one of the alternative payment methods.
If you do pay by cheque, please ensure that you either enclose the Giroslip from the bottom of the invoice or write your account reference number and address on the back of the cheque.