Please select the most relevant method to direct your enquiry to the most appropriate place. For a compliment, comment or any other enquiry use the general enquiry form.
For a complaint use the complaints form. If your complaint is straightforward to resolve, we aim to respond within 5 working days. If your complaint requires a formal investigation to be carried out, we aim to acknowledge your complaint within 3 working days and give a full response within 20 working days. Further information about how we deal with complaints can be found in the Performance Section of our website – please click HERE to find out more
If you believe that your complaint represents a significant performance failure by the Association, please refer to the Scottish Housing Regulator’s guidance by clicking HERE
Get in touch
Freephone: 0800 093 8823
Manor Estates Housing Association
11 Washington Lane
Edinburgh EH11 2HA
Monday to Thursday:
9am to 12.30pm and 1.30pm to 5pm
9am to 12.30pm and 1.30pm to 3.30pm
Fill out our online form
Manor Estates Housing Association is committed to open and transparent communications with stakeholders, use the general enquiry form below to contact us. If your enquiry's nature is a complaint, please use the complaints form.