Please select the most relevant method to direct your enquiry to the most appropriate place. For a compliment, comment or any other enquiry use the general enquiry form.

For a complaint use the complaints form.  If your complaint is straightforward to resolve, we aim to respond within 5 working days.  If your complaint requires a formal investigation to be carried out, we aim to acknowledge your complaint within 3 working days and give a full response within 20 working days. Further information about how we deal with complaints can be found in the Performance Section of our website – please click HERE to find out more

If you believe that your complaint represents a significant performance failure by the Association, please refer to the Scottish Housing Regulator’s guidance by clicking HERE