Manor Estates Housing Association Ltd, company number SP2484RS, registered Scottish Charity No. SC023 106 with registered office at 11 Washington Lane, Edinburgh, EH11 2HA (“we” or “us”) is committed to preserving your privacy.

Please read the following terms and conditions of using the site. By using or registering on this website (“the site”) you consent to the terms set out in this policy and any linked pages.


This site uses cookies to store information on your computer. Some of these cookies are essential to make our site work and have already been set. Others help us to improve by giving us some insight into how the site is being used or help to improve the experience of using our site but will only be set if you consent.

Cookies for the internet were originally developed in 1995 by the Netscape Communications Corporation. The word ‘cookie’ comes from ‘magic cookie,’ a term in programming languages for a piece of information shared between co-operating pieces of software. The choice of the word cookie appears to come from the American tradition of giving and sharing edible cookies. A cookie is a piece of information in the form of a very small text file that is placed on an internet user’s hard drive. It is generated by a web page server, which is basically the computer that operates a web site. The information the cookie contains is set by the server and it can be used by that server whenever the user visits the site.

A cookie can be thought of as an internet user’s identification card, which tells a web site when the user has returned. Web sites use cookies mainly because they save time and make the browsing experience more efficient and enjoyable. Web sites often use cookies for the purposes of collecting demographic information about their users. Cookies enable web sites to monitor their users’ web surfing habits and profile them for marketing purposes (for example, to find out which products or services they are interested in and send them targeted advertisements).

Information Collected From You

We collect information that may identify you by:

Information that you provide us by using forms on the site to contact us. This includes posting material or requesting further information. Any contact correspondence may be kept.

We may also ask you to take part in research surveys with your consent, however you will not be forced without consent to participate in these research survey.

Information recorded when you register with us (such as: name/salutation, email address etc.).

Use of your information

We use your information:

  • For administrative purposes i.e enabling response to queries and providing information requested
  • In order to allow analysis of data in order to improve aspects of our services and features
  • In order to allow you to interact with certain services on the website
  • We may contact you by post, telephone or by e-mail. If your contact preferences change please contact us

Disclosure of Information

Information and Data provided to us will be treated as strictly confidential. However, in situations where disclosure of information to third parties who act on our behalf (set out in policy) is required or approved by you, we may disclose this information.

In addition, if the company enters a joint venture or is acquired/merged with another business entity, information may also be disclosed to new business partners or owners.

Unless required to do so by law, we will not otherwise share, sell or distribute any of the information you provide to us without your prior consent.


We make use of security measures to protect your data and information secure. Meaning protected from unauthorised persons. This also includes unlawful processing, accidental loss, destruction and damage. In order to help us, keep our records updated by informing us of changes to your contact details.

Changes to this policy

We are entitled to change this policy at any time. We can change the policy without notice. Although we shall notify with a news item on the website.

Your Rights

You are entitled to a copy of the information held about you on this site through a freedom of information request.

Contact Us

If you have any queries pertaining to this policy, please contact us.