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Digital Drop in support is available in Edinburgh

Colleagues in the libraries with Edinburgh University are running a digital drop-in service at the Central Library every Friday between 2pm – 4pm. The students volunteer as digital ambassadors, and they provide one to one support to anyone seeking help with a digital device or digital issue.

They can tailor the help to suit the specific needs and different levels of experience individuals bring and they can provide support across the full range of devices (smartphones, tablets, laptops) and operating systems (Microsoft, Apple or android).

Help is primarily aimed at those who are relatively new to using digital technology. It may be about helping people to navigate their way around their device or can be as simple as setting up an email address or gaining confidence in finding and doing things online.

They can also help those people with perhaps slightly more advanced problems or specific issues. This service complements the regular Get Online groups in which people sign up for five weekly sessions of one to one help with their digital device (or indeed they can help people who don’t have a device) and the regular surgeries held to support people using the library’s e-resources. You can read more information on Get Online and to take a look at all the library e-resources and materials click on this link – https://yourlibrary.edinburgh.gov.uk/web/arena

There’s also a one-off workshop at the Central Library – Shopping Online: an introduction for beginners is on Monday, 3 December at 2pm in the Washington Browne Room. There are limited places, so please contact your Neighbourhood Housing Officer if you are interested.

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