Contact Us

Get in Touch

Tel 0131 510 8540. You will see this number when we phone you. For general enquiries the email address is info@manorestates.org.uk, or you can use our contact form below.

You can also call us on 0800 093 8823, but we would appreciate you using the 0131 510 8540 number if your phone package includes calls.

When you phone, you will be asked to select an option.

To report repairs or make payments options 1, 2 and 3 will connect you at any time
The other options will connect you during office hours. For details of our hours and any office closures, you can dial 9

Option 1 Repairs (Novus)
Option 2 Gas Repairs (Lothian Gas)
Option 3 is for payments. With your 19 digit AllPay card number, you can make payments over the phone.
Option 4 is the Property Services Team repairs@manorestates.org.uk
Option 5 is for the Housing Team housingassistantteam@manorestates.org.uk
Option 6 is for the Owners Team owners@manorestates.org
Option 9 will tell you about opening ours and office closures.,

Rather than waiting in a queue, you can dial 2 to request a callback or leave a message which is emailed to the team you selected. Please include your name and the address you calling about in any message or email.

Office Address

Manor Estates Housing Association
11 Washington Lane
Edinburgh EH11 2HA
View on GoogleMaps

Opening hours

Monday to Thursday:
9am to 12.30pm and 1.30pm to 5pm

9am to 12.30pm and 1.30pm to 3.30pm

The office is closed for staff training until 10.30am on the first Wednesday of each month.

For a complaint use the complaints form.  If your complaint is straightforward to resolve, we aim to respond within 5 working days.  If your complaint requires a formal investigation to be carried out, we aim to acknowledge your complaint within 3 working days and give a full response within 20 working days. Further information about how we deal with complaints can be found in the Performance Section of our website – please click HERE to find out more

If you believe that your complaint represents a significant performance failure by the Association, please refer to the Scottish Housing Regulator’s guidance by clicking HERE

Fill out our online form

Manor Estates Housing Association is committed to open and transparent communications with stakeholders, use the general enquiry form below to contact us. If your enquiry's nature is a complaint, please use the complaints form.

      Nature of Complaint*
      Delays in responding to your enquiries and requests.Failure to provide a service.The standard of service provided.Dissatisfaction with any of our policies.Treatment by or attitude of a member of staff.Our failure to follow proper procedures.

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